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Mobile Knowledge Welcomes Palmetto Dispatch of South Carolina
Raises the Bar for Dispatch Efficiency & Customer Service Ottawa, Canada, December 18, 2007 - Mobile Knowledge ("MKC") is pleased to extend a warm welcome to Palmetto Dispatch as the latest fleet operator to adopt the eXpert Dispatch Software ("XDS") and the Series 2000 MDT. Based in Columbia, South Carolina, Palmetto Dispatch provides dispatch services to Checker Yellow Car's fleet of 100 Vehicles. Checker Yellow has a legacy of 75 years in operation, providing mixed modal transportation services to Columbia and the surrounding area. XDS offers best in class features including advanced Dispatch Methods, Account Management and an open interface to all manner of third party software. The Series 2000 is a proven, rugged field computer designed to meet the requirements of the taxi environment. Together, the Series 2000 and XDS dispatch software seamlessly connect drivers to the Call Center, providing real-time data exchange, cashless payment processing and comprehensive business metrics. Mr. Peyton Greene, General Manager of Palmetto Dispatch commented on the purchase, "Checker Yellow is the dominant service provider in our market. Customer service is the primary driver for our organization and we recognize that technologies exist that will allow us to enhance the service we provide today. We have chosen to work with Mobile Knowledge on account of their dedication to the Taxi market, flexibility of their products and reputation for strong customer service. We anticipate that this investment will allow us to be even more responsive to the needs of our passengers and independent contractors while managing our growth in the years ahead." Travis Gray, Director of Sales & Marketing with Mobile Knowledge praised Palmetto for their strategic approach and commitment to this project, "Palmetto Dispatch and its management have been exemplary in communicating their goals and researching the capabilities of the technologies available to assist them in these objectives. We are grateful for the chance to work in partnership to deliver a solution that allows them to better manage their business." The System will leverage the GPRS data service offered by AT&T Wireless to exchange information between the vehicles and call center, providing unparalleled coverage and leaving the company's Private Mobile Radio channels available for voice communications. The Company's new Nortel telephone system will automatically recognize existing clients, dramatically reducing the time required to process a reservation. To learn more of the Mobile Knowledge suite of dispatch technologies, please contact your Mobile Knowledge Account Manager or contact Sales at (866) 624-5330 or via email at info@mobile-knowledge.com. About Mobile Knowledge Mobile Knowledge uses GPS and wireless communications technology to deliver advanced mobile data solutions for commercial taxi, limousine and transit applications. Building on global customer relationships and over 20 years of experience in the -dispatch market, Mobile Knowledge offers a highly flexible product suite to help fleet management businesses improve their productivity and generate new revenue streams. Through comprehensive system design, implementation, training, and support services, Mobile Knowledge ensures seamless integration and maximum return on investment for its customers. For further information, please visit us on the web at www.mobile-knowledge.com. For Further Information Contact:
Mick Chawner |
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